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FAQ


MERCHANDISE/TECHNICAL QUESTIONS


If I have problems, how do I get help?

Most of the questions you will have will be available in these FAQ's. Should you have other questions, please contact our Support Staff by filling out a request form on the tab marked "Contact Us". 


Do I need special hardware or software to read the eBooks I download?

You can use your computer, laptop or hand-held device. Reader software is free. As long as you have the free Adobe Reader which you can download from this website, you can read eBooks.

The Adobe Acrobat Reader can be downloaded for free at http://www.adobe.com/reader


After I purchase a book how do download it and where?

When you purchase a book, there is an option to "download now".  It downloads to your computer; wherever you tell it to be stored…the default is usually to "my documents" on your computer. You may download your books at anytime by simply logging into your account. Look at your "My Purchased Products", and a list will populate.  Click on any book where it is highlighed "download now".


What program do I need to open a pdf file?

Acrobat Reader. It can be downloaded for free at http://www.adobe.com/reader


I am having trouble logging into to my account.

When you log onto our site at www.oxpublishing.com, enter your user ID and Password. If you have forgotten your log in info, click on the "forgot password". The system will prompt you to enter your email address. Your username and password will arrive in your inbox shortly. 


How can I get the eBook I wrote to be available on your site?

Ox Publishing, at this time, does not accept original manuscripts or eBooks. There are many Publishers available on the Web.


How long will my eBook remain available for download, and can I download more than once?

We will store your books for you for 6 months. You can download onto one or more computers that you own, a laptop, etc. If you receive an error message, please contact our support staff using our contact page.


Why should I activate my Reader, and how do I do it?

The process requires that you activate before you can download. In this way, you are identified as the rightful owner of the eBook. It protects you and the Copyright of the eBook. 


Can I read my book on a hand held device, such as a palm?

We do not support handhelds due to the wide variety of versions. Some books will be readable on your handheld device but we offer no guarantee that the books you purchase will be viewable on a handheld device.


Please remove me from your email list.

Ox Publishing does not have an email marketing program, thus if you have received spam regarding our products, you were contacted by someone outside of our company.  We do not condone spam, and would be happy to help you track it down if you can forward us the email sent to you.  If you know where the email came from, simply respond to them to be removed.  Otherwise, please visit the Contact Page on the www.oxpublishing.com website to enter a ticket. A customer service representative will respond to you by the end of the next business day. 

If you are a customer of OX Publishing, we must have permission to email you. If you decide you do not want to be contacted by OX Publishing for invoices and other related information, your account will be closed. Please notify the company via the Contact Section of the website.


Can you mail me additional information?

At Ox Publishing, we have worked hard to become a completely paperless, online eBook store.  Everything we have and offer is on our website thus we do not have marketing materials to send you. 


CREDIT ACCOUNT/BILLING QUESTIONS


If I have a question regarding my account, how do I get help?

Most of the questions you will have will be available in these FAQ's. Should you have other questions, please contact our Customer Service Department by utilizing our Contact Page.


When I apply for an account, I am requested to pay a certain amount? Is this a membership or application fee?

No, we do not charge membership fees or application fees. However, when you complete a minimum purchase of eBooks, you may be granted a line of credit. Your purchase can be paid for all at once, or you can elect to pay a portion up front and place a portion on your new credit line. That balance is reported to the credit bureaus monthly.  You will receive an invoice approx. 10 days prior to your due date by the email address with which you registered. 


When will I be billed my monthly payment?

OX accounts billing and reporting cycles are monthly.  You will receive an online statement around 10 days prior to your due date which is approximately the anniversary date of your account.

All payment must be made online the invoice section of the www.oxpublishing.com website.


How do I make my payment?

The invoice will come to the email address with which you registered.  Any time you wish, you can log on to our website at www.oxpublishing.com, click on the tabs across the top that says "my account", then click on "my invoices" to view your current account statement and balance. 


Can I have the payment come out of my account automatically?

Currently we have no auto-pay. Currently, you will be invoiced once per month about 10 days prior to your due date at the email address with which you registered.


Can you mail me my bill instead of emailing it to me?

One of the ways that we can maintain our low prices is by working in a completely paperless environment.


Can I apply for more than one credit account?

No. Ox Publishing only allows one account per person.



What happens to my account if I do not pay my bill on time?

Your account will be reported accurately to the credit bureaus. If you are late, you will be reported late.


When will I receive my card?

We do not mail physical "cards" to our account holders as this is an online credit account for purchases at Ox Publishing only. Once your credit account is set established, you can login to your user account on the website, select your purchases and choose to charge them to your account.


What else can I purchase with my Ox Publishing card?

An Ox Publishing credit account is for Ox Publishing merchandise only.


I am having trouble logging into to my account.

You must enter your username and password exactly.

If you have forgotten your username and password, visit the Forgot My Password link. The system will prompt you to enter your email address. Your log in information will arrive in your inbox shortly. You may want to copy and paste the username and password into the system if you are still having trouble logging in.

Any time you are having trouble with our system, please visit the Contact Page of the OX Publishing website to ask a question. A Customer Service Representative will respond by the end of the next business day or call 888-233-7748.


Please cancel and/or remove me from your email list.

Ox Publishing does not have an email marketing program, thus if you have received spam regarding our products, you were contacted by someone outside of our company.  We do not condone spam, and would be happy to help you track it down if you can forward us the email sent to you.  If you know where the email came from, simply respond to them to be removed.  Otherwise, send us the email to help@oxpublishing.com and we'll do our best to help you.


Can you mail me additional information?

At Ox Publishing, we have worked hard to become a completely paperless, online eBook store.  Everything we have and offer is on our website thus we do not have marketing materials to send you. 


What happens if I change my mind and wish to cancel after I have completed my application and minimum purchase?

Please refer to the Terms and Conditions. A link can be found on the bottom navigation bar of the website.


The entire website is in spanish, how do I get it back to english?

Click here to change to English:  http://www.oxpublishing.com/?lang=en

Or here for Spanish: http://www.oxpublishing.com/?lang=es