You can use your computer, laptop or hand-held device. Reader software is free. As long as you have the free Adobe Reader which you can download from this website, you can read eBooks.

The Adobe Acrobat Reader can be downloaded for free at http://www.adobe.com/reader

Acrobat Reader. It can be downloaded for free at http://www.adobe.com/reader

When you log onto our site at www.oxpublishing.com, enter your user ID.  Then click "forgot password" and follow the prompts to reset it.  Then you can move forward. If you have forgotten your user ID, go the the tab marked "Contact Us", and fill out a request.  A customer service person will email your customer ID to you.

Ox Publishing, at this time, does not accept original manuscripts or eBooks. There are many Publishers available on the Web.

We will store your books for you for 6 months. You can download onto one or more computers that you own, a laptop, etc. If you receive an error message, please contact our support staff using our contact page.

The process requires that you activate before you can download. In this way, you are identified as the rightful owner of the eBook. It protects you and the Copyright of the eBook. 

We do not support handhalds due to the wide variety of versions. Some books will be readable on your handheld device but we offer no garantee that the books you purchase will be viewable on a handheld device.

Ox Publishing does not have an email marketing program, thus if you have received spam regarding our products, you were contacted by someone outside of our company.  We do not condone spam, and would be happy to help you track it down if you can forward us the email sent to you.  If you know where the email came from, simply respond to them to be removed.  Otherwise, send us the email to help@oxpublishing.com and we'll do our best to help you.

At Ox Publishing, we have worked hard to become a completely paperless, online eBook store.  Everything we have and offer is on our website thus we do not have marketing materials to send you. 

Most of the questions you will have will be available in these FAQ's. Should you have other questions, please contact our Support Staff by utilizing our contact page...click on the blue tab that says "Contact Us" and fill out the form.  Due to the Fair Credit Reporting Act, we prefer to respond by email so we have a digital record of all communications.

No, we do not charge membership fees or application fees. However, when you complete a miminum purchase of eBooks, you may be granted a line of credit. Your purchase can be paid for all at once, or you can elect to pay a portion up front and place a portion on your new credit line. That balance is reported to the credit bureaus monthly.  You will receive an invoice approx. 10 days prior to your due date by the email address with which you registered. 

Our billing and reporting cycles are monthly.  You will receive an online statement around 10 days prior to your due date (which is the day of the month in which you completed your first transaction with us), and again 3 days after the due date.  We are precluded by our agreements with the Bureaus to divulge which ones, but we do report to multiple bureaus.

The invoice will come to the email address with which you registered.  Any time you wish, you can log on to our website at www.oxpublishing.com, click on the tabs across the top that says "my account", then click on "my invoices" to view your current account statement and balance. 

Currently we have no auto-pay. Currently, you will be invoiced once per month about 10 days prior to your due date at the email address with which you registered.

One of the ways that we can maintain our low prices is by working in a completely paperless environment. If you do not have your own computer we recommend that you use the access provided by the library for free, or an internet café, or ask a friend or relative to keep up with your account.

Yes, of course, you can have more than one account. Simply login to your existing user account and apply for another line of credit.

Well, the answer is…we can't.   If you did not give us your social security number when you first applied, you need to log back into your account and update your profile.

There is a reminder sent to you by email 5 days prior to your due date.  Additionally, there is a 3 day grace period.  When you get to be 30 days late, we contact you.  If you don't resolve it, then we report your delinquency with our next cycle.  Hopefully this practice will get you in the habit of paying each month on time.  We have also instituted another reminder…a post card sent by snail mail.  It should arrive a week or so ahead of your due date, as well, to help you remember. 

We are unable to answer that question directly.  We report to multiple bureaus, but because of our agreements with them, are unable to state which ones.

Our billing and reporting cycles are monthly.  You will receive an online statement around 10 days prior to your due date (which is the day of the month in which you completed your first transaction with us), and again 3 days after the due date.  We are precluded by our agreements with the Bureaus to divulge which ones, but we do report to multiple bureaus.

We do not mail physical "cards" to our account holders as this is an online credit account for purchases at Ox Publishing only. Once your credit account is set established, you can login to your user account on the website, select your purchases and choose to charge them to your account.

An Ox Publishing credit account is for Ox Publishing merchandise only. When you purchase a pre-designed package of eBooks, you may be granted a line of credit. That package of eBooks can be paid for all at once, or you can elect to pay a portion up front and place a portion on your new credit line. That balance is reported to the credit bureaus monthly.  You will receive an invoice approx. 10 days prior to your due date by the email address with which you registered. 

When you log onto our site at www.oxpublishing.com, enter your user ID.  Then click "forgot password" and follow the prompts to reset it.  Then you can move forward. 

Ox Publishing does not have an email marketing program, thus if you have received spam regarding our products, you were contacted by someone outside of our company.  We do not condone spam, and would be happy to help you track it down if you can forward us the email sent to you.  If you know where the email came from, simply respond to them to be removed.  Otherwise, send us the email to help@oxpublishing.com and we'll do our best to help you.

At Ox Publishing, we have worked hard to become a completely paperless, online eBook store.  Everything we have and offer is on our website thus we do not have marketing materials to send you. 

Ox Publishing incurs expenses in processing your application and payment method, especially if it is declined.  Therefore, a $50 fee is assessed as a "Cancellation Fee" for anyone in this situation.